Cancellation, Return and Refund Policy

Deposit

Every confirmed booking is binding. The deposit paid at booking is non-refundable.

If the patient is unable to attend

A patient who cannot attend on the scheduled date informs us as soon as possible, by email or WhatsApp.

We first review their situation, case by case. Failing another solution, a new date close to the original one is offered according to the surgical team's availability; the amounts already paid are then carried over to this new date.

Medical contraindication

If the surgeon identifies a contraindication during the assessment or the pre-operative consultation, the patient's situation is reviewed in the same way: the procedure is adapted or postponed to a date compatible with their health.

Promotional offers

Promotional offers are valid for a limited period and may be reassessed in the event of postponement.

Cancellation on our side

If the procedure cannot take place because of Clinic Nobel or its partners, a new date is offered to the patient. If no date suits them, the amounts paid are refunded.

How refunds are made

When a refund is granted, it is made to the payment method used for the purchase (the bank card, for a payment via Paysera), within 14 days of the agreement.

Contact us

Any request for cancellation, postponement or refund should be sent to customer service, quoting the quote number: info@clinicnobel.com · +33 7 85 61 04 69.